Legal Notice

Legal notice

General conditions of use

Access to rasshoes.com and its use is regulated by these conditions of use and sale.

Access to this website, its use and the purchase of articles from rasshoes.com require reading, understanding and accepting these general conditions. The general conditions indicated in this document are only considered to be applicable to sales and transactions made via the website rasshoes.com, the domain of which belongs to ZAPPAS, S.L., between individuals and the aforementioned company.

Company identification

The company ZAPPAS, S.L. was legally constituted in Spain with company tax code CIF B-03130754, and is registered in the Registry of Companies in Alicante (Tomo 1430; Folio: 90; Hoja: A-12921 and is subject to the provisions of the courts of Alicante for all intents and purposes. The company’s headquarters is located in Elche (Alicante), C/ Galileo Galilei, 8. 03203 Elche. Alicante. Spain, with this being its postal and contact address for any communications.

Company purpose

ZAPPAS, S.L. is engaged in the wholesale and retail trade of footwear, leather goods and leather footwear. Access to its website rasshoes.com, its catalogue of items and its conditions of sale are described herein in General Conditions and Conditions of Use and Sale. Any action performed that goes against these conditions will be considered null and void.

Modification of general conditions

ZAPPAS, S.L. reserves the right to update and/or modify all or part of the content of these General Conditions in order to adapt them to possible changes in legislation and/or applicable regulations. Updating and/or modification of the General Conditions will be effective from the time of its publication on the website rasshoes.com, so we recommend that you review the General Conditions included in this document before completing your order, and if you do not agree with that expressed herein, you cease to use the site because if not you shall be subject to that established in the General Conditions.

Access to ZAPPAS, S.L.

All users have free access to browse items and product lists and there is no access restriction. Likewise, the shopping bag also has free access and is used to select and query different products before completing the purchase. Access to the online shop is restricted at the time of placing and completing the order and therefore the contract is also restricted, ie. from the time it is necessary to enter invoicing information and information relative to the payment method that are considered to be of a personal nature. In this case the user will need to be identified by entering an access code, or, if they don’t have one, by completing a new user application. Once this application has been completed, the user may access the online shop to proceed with the payment and their order and thus the completion of the purchase.

Other considerations

The customer, and therefore the user, is solely and exclusively responsible for the correct use of the website rasshoes.com and the content provided therein. The company ZAPPAS, S.L. cannot be held responsible under any concept for improper use of the website or its content by the users or customers. The user is also responsible for the veracity of the information they give to the company. Providing false information to ZAPPAS, S.L. shall be sufficient reason to deny access to the website.

Likewise, access to the website shall be denied to those users who have performed illegal activities, those that violate the law to a greater or lesser extent or that are contrary to the General Conditions expressed herein. Due to the illegal nature of this conduct, the company shall deny access without giving prior notification to the offender.

Legal notice
Identification of the owner

In compliance with Law 34/2002 of the 11th of July regarding Information Society and Electronic Commerce Services, we inform you that the company owner of the website rasshoes.com is:

Owner: ZAPPAS, S.L. C/Galileo Galilei, 8. 03203 Elche. Alicante. Spain

That said company is registered in the Mercantile Registry of Alicante, Volume 1430 General,  Folio 90, Page A-1921, 1st Inscription.  And that the company, ZAPPAS, S.L., through its website rasshoes.com, sells items from its product catalogue solely and exclusively to consumers and/or end users, considering them as such, for legal purposes, as the individuals who purchase, use or enjoy the goods or products  as end users for purposes other than business, commercial or professional activities (General Law of Consumer and User Protection). Furthermore, ZAPPAS, S.L. reserves the right to update and/or modify both items sold individually and those sold commercially in general, that appear on its website, ie., modify or update prices, items, special promotions, business and service conditions, etc. These modifications will in no way affect the purchases already made or, if the case may be, the delivery time.

Data protection
Transaction security

Transactions on the website rasshoes.com are made using a secure payment platform, hosted on secure servers and based on SSL standards of third party data protection.

Information processing

Information and data of a personal nature provided by our customers will be processed according to the Organic Law 15/1999 of the 13th of December regarding Personal Data Protection. ZAPPAS, S.L. is responsible for the correct use of this data and recognises its customer’s rights of access, rectification, cancellation and opposition with regard to their data. To do so, send a letter stating that your wish to exercise this right to the address below or in an email to soporte@rasshoes.com in addition to a registered. ZAPPAS, S.L. C/Galileo Galilei, 8. 03203 Elche. Alicante. Spain.

General purchase conditions

The general conditions stated in this document solely and exclusively regulate the sale and purchase of products sold by ZAPPAS, S.L. via its website rasshoes.com. The legal notice published on this website identifies the owner of the website according to the provisions of Art. 10 of the Information Society and Electronic Commerce Services.

The products sold on the website are for private use, so their purchase is subject to the conditions referred to in the sale and purchase contract. The sale and purchase contract is considered to be correct at the time that the customer expressly confirms their order, and it will be necessary to previously accept the general conditions stated therein. Therefore, ZAPPAS, S.L. recommends that its customers read the legal notice published on this website in its entirety as well as the general conditions and the product description that specifies the characteristics, the price and the delivery method before accepting the order, which places the order and completes the contract. This contract encompasses the legal framework established by the Civil Code, Law 7/1998 of General Contracting Conditions and Law 7/1996 of Retail Trade, meaning that the consumer has all of the guarantees established for their protection in the Royal Decree 1/2007 of the 16th of November which approves the Revised Text of the General Law for Consumer and User Protection.

Furthermore, this contract encompasses the general framework established for Electronic Commerce by Law 34/2002 regarding Information Society and Electronic Commerce Services. Likewise, the information provided by the customer during the purchase process will be processed in accordance with the Organic Law 15/1999 of General Data Protection.

Once the seller and the item to be purchased from the website’s current catalogue have been identified, and referring to the information about the characteristics and price of each item included in the corresponding description.

Payment methods

From the time the buyer accepts the purchase, the contract is completed and it links the parties as far as the seller’s obligation to deliver the goods and the buyer’s obligation to pay the established amount.

The full payment of the price of the products, which is shown on each of the descriptions, is to be made using one of the methods listed below:

Payment using a credit or debit card: The customer may choose to make the payment using a credit or debit card and the transaction will be confirmed at the time of making the order. The payment will be processed by Banco de Sabadell, who is responsible for providing the respective remote electronic payment service without any third party being able to access it. The credit card information is entered directly in the bank’s secure website, and none of the data can be saved by our servers.
Payment using Paypal: The customer can opt for this payment method provided that they are a Paypal user. The payment is only registered in the Paypal account, and no third party can access it.

Payment by deposit or Bank Transfer: You can issue the payment from your usual bank to Zappas, S.L.’s bank account indicating the order number in the field “remarks” or “concept”.

Banco Sabadell: IBAN ES42 0081 5107 1100 0128 1236  BIC: BSABESBB

The payment must be issued, maximum, within 3 working days from the moment the order is made. At the time of issuing the payment the order number provided on the order confirmation must be detailed in the concept field, this is necessary to identify the payment properly to proceed with the shipment of the article (s) in the shortest time possible.

Right to revoke

In accordance with the provisions of Art. 44 of the Retail Trade Law, the buyer may revoke this contract within seven days following the receipt of the items. Once the buyer has informed the seller of their withdrawal, they must return the merchandise to the seller in the same conditions in which they received it. The seller will refund the buyer the amount of the order as soon as possible and within a maximum of 30 days following the withdrawal or termination. Orders may not be reversed after the specified deadlines (and merchandise may not be returned).

The seller must be notified of the withdrawal via email to shop@rasshoes.com, in addition to a registered letter sent to store@rasshoes.com, además de vía carta certificada a la dirección ZAPPAS, S.L. C/Galileo Galilei, 8. 03203 Elche. Alicante. Spain) within the seven day deadline.

Transportation and delivery


1. Delivery costs

The delivery costs of the merchandise will be paid by ZAPPAS, S.L. within mainland Spain. Internationally, they shall be paid by the customer. In the event that the merchandise is returned, and as stated in Art. 44 of the Retail Trade Law, the delivery costs shall be paid by the customer.

2. Delivery period

The delivery period is expressed in calendar days from the date that the corresponding payment is confirmed. This period may vary according to the products and the the provinces the product is to be delivered to. The delivery times are:

Spain:

Mainland 48-72 hours

Balearic Islands, Canary Islands, Ceuta and Melilla: 2 to 4 days

Custom expenses will be the responsibility of the addressee.

 

Europe: 3 to 4 days

Rest of the World: 5 to 7 days

For shipping purposes we will consider an additional day as of 13:00 hours

The delivery time will be extended during holidays.

In the event that the volume of the order leads to a reduction of available stock or the end of stock, the customer shall be informed of the new delivery period, which will be as short as possible. In the event that the product is discontinued or it is not possible to replace the stock, the customer will be informed so as they can decide whether to chose a different product with similar characteristics and price, or cancel the order, in which case any amount already paid will be refunded. If there is an unjustified delay of more than 20 days from the foreseen delivery date, the customer may request for the contract to be revoked, the order to be cancelled and any amounts already paid to be refunded. Any delivery delay at the fault of the customer through their own free will or the impossibility to locate or contact them using the information they provided will not be considered a breech of the delivery times.

Merchandise is sent daily, Monday to Friday.

Upon receiving the merchandise, the customer will receive the corresponding receipt or invoice, whichever the case may be. The customer may request the invoice via email from store@rasshoes.com, stating the name that the invoice is to be made out to, the corresponding order number and the email address to which it is to be sent.

ZAPPAS, S. L., will cover the transport expenses, but it will not cover the compulsory taxes and duty upon arrival of an order to its destination.

Returns

The products supplied could be returned within 7 working days as of the delivery date, according to the regulations of the Spanish Retailers Commerce Law.

Before a return is done, the member must indicate his intention to ZAPPAS, S. L., by email. ZAPPAS, S. L., will then reply by return email stating the accurate instructions to return the product.

The return expenses will be on account of the client.

As a result of the return, the reimbursement to the client’s account will be issued within 7 days from the reception of the goods by ZAPPAS, S. L.

The return shall not be possible in any case if the products supplied had been demonstrably used and or worn.

Imperatively, the products must be returned properly protected, with their original packaging, in perfect condition (neither damaged nor dirty) with all the accessories, instructions and paperwork. They shall be sent to the destination stated within the accurate product’s return instructions sent via email by ZAPPAS, S. L.

In the event that the return would not be accepted by the supplier due to the fact that the products involved would have been worn or used, those products would remain at the ZAPPAS, S. L., warehouse for a period no longer than 30 days as from the date of their return, to be collected by the client.

The parcels not containing any attached element that allows the identification of the sender (order number, name, address …), cannot and shall not be returned.

The expenses and risks related to the return of the product would be on account of the sender, who must send them in a safe way and with the necessary guaranty so that the returned goods arrive in perfect condition.

The return of the products will cause a reimbursement equal to the returned product’s purchase price. The reimbursement shall not include the possible delivery expenses.

Anyone returning their product shall receive an email with information about the total amount of its reimbursement.

Guarantees

In accordance with that established in the Royal Legislative Decree 1/2007 of the 16th of November which approves the Revised Text of the General Law for Consumer and User Protection, ZAPPAS, S.L. guarantees all of products encompassed in this contract with a general nature from the date of receipt of the merchandise, in the event of any factory defect or non-conformity with the characteristics specified therein. The customer has the right to the free replacement of the product encompassed in the contract as well as the termination of the contract, if the case may be. In order to formalise the guarantee, the customer must contact ZAPPAS, S.L. via email to store@rasshoes.com, in addition to sending a registered letter to ZAPPAS, S.L. C/Galileo Galilei, 8. 03203 Elche. Alicante. Spain)

Communication

The parties to this contract, for the purpose of possible notification in relation to the contract, fix ZAPPAS, S.L.’s address at that stated in these General Conditions, and the customer’s address being that provided in the purchase form.

Likewise, in the event of any incident or breech of the sale/purchase, the parties to this contract will be subjected to the courts of Elche (Alicante) in the case of the address being different.

Price policy

ZAPPAS, S.L. reserves the right to change the price of the products and services sold on its website rasshoes.com. To ensure the customer the accuracy and security of the price of the products, the prices shown in the advertising at the time of placing the order are those in force.

Intellectual property

The content of the website rasshoes.com is understood to be all the designs, photographs and image rights, graphics, audio, video, text, trademark, intellectual and material rights included in the aforementioned website, as well as the software and the online shop application and the HTML codes contained within the website. According to the national legislations for intellectual property protection, all of the aforementioned contents are protected by this legislation and are the property of ZAPPAS, S.L. The contents of the website may only be used by the customer with the express authorisation for such, issued by ZAPPAS, S.L., meaning that any reproduction of the aforementioned contents is completely prohibited and may have serious legal consequences. Likewise, copying, modification, distribution, transmission, reproduction, publication or commercial use of the content, software, products and services offered by ZAPPAS, S.L. on its website rasshoes.com is prohibited and punishable by law, as well as the reproduction or copying of the contents of this website on servers external to ZAPPAS, S.L. Any benefit obtained from the publication of the website rasshoes.com in external means and not directly and personally contracted and/or managed by ZAPPAS, S.L. is also considered to be prohibited and punishable by law.

Use of the website

Use of the website. The customer is authorised to browse the content and items sold on the website, to query their characteristics and to navigate around the website to perform as many operations as necessary to complete the purchase of the items for sale. This navigation and querying process is considered to be essential in order to make the purchase and is also an integral part of the website itself. ZAPPAS, S.L. guarantees that both its servers and the content of its website rasshoes.com are secure and virus free.

Relevant legislation and jurisdiction

Legislation and jurisdiction relevant to ZAPPAS, S.L. and its website rasshoes.com are subject to the Spanish legislation and regulations for all intents and purposes. Any incident will be subject to the provisions of the courts of Elche provided that there is no opposing statute.